THALI AG guarantee/repair order

Do you have a defective electronic device (except Pioneer / Onkyo / Teac see below) which you want to register for warranty repair or for a repair request? Then please fill out the repair order and send it together with the defective unit to the address below:

Download repair order (PDF)

Thali AG
Retouren-Abteilung
Industriestrasse 14
6285 Hitzkirch

 

Contact Support

Telephone number: 0900 66 66 60: 0900 66 66 60
The first 3 minutes are free, afterwards CHF 2.01 per minute

E-Mail: support@thali.ch



spare parts

You need a spare part from Pioneer, Onkyo or Teac for a repair? Than please send a mail including the spare part number. Orders will only be processed if the spare part number is indicated.
spareparts@thali.ch

Spare part numbers, if not avalaible, can be found in the service manual.

Service Manual Onkyo, Pioneer & Teac
http://extranet.onkyo-europe.com:8080/
Username: produkt_marketing
Passwort: P123rodukt



Support Pioneer / Onkyo / Teac

Please contact Sertronics AG if you have a defective Pioneer (except headphones) / Onkyo / Teac product.
https://extranet.sertronics.ch/

Pioneer headphones are sent directly to Thali AG.


If you have any questions regarding operation / installation, please contact:
 

Telephone support (operating assistance) Pioneer

Deutschland: +49 89 2170 497 97
Montag - Freitag: 10:00 – 12:00 und 13:00 - 17:00 Uhr

France: +33 182881506
Lundi - Vendredi: 10:00 – 12:00 et 13:00 – 17:00

Italia: +39 02 939 1550
Lunedì – Venerdì: 09:00 – 12:00 e 14:00 – 17:00

Online support Pioneer


Telephone support (operating assistance) Onkyo

Deutschland: +49 89 2170 497 98
Montag - Freitag: 10:00 – 12:00 und 13:00 - 17:00 Uhr

France: +33 182881507
Lundi - Vendredi: 10:00 – 12:00 et 13:00 – 17:00

Online support Onkyo


Telephone support (operating assistance) Teac

Deutschland: +49 89 2170 497 99
Montag - Freitag: 10:00 – 12:00 und 13:00 - 17:00 Uhr

France: +33 182881508
Lundi - Vendredi: 10:00 – 12:00 et 13:00 – 17:00

Online support Teac