Warranty/service order

Do you have a defective electronic device (except Pioneer, Onkyo, Teac) which you want to register for warranty? Then please fill out the warranty/service order and send it together with the defective device to the address below.

Warranty/service order form (PDF)

Thali AG
Retouren-Abteilung
Industriestrasse 14
6285 Hitzkirch

 

Contact Support

Telephone number: 0900 66 66 60: 0900 66 66 60
The first 3 minutes are free, afterwards CHF 2.01 per minute

E-Mail: support@thali.ch



spare parts

You need a spare part from Pioneer, Onkyo or Teac for a repair? Than please send a mail including the spare part number. Orders will only be processed if the spare part number is indicated.
spareparts@thali.ch

Spare part numbers, if not avalaible, can be found in the service manual.

Service Manual Onkyo, Pioneer & Teac
http://extranet.onkyo-europe.com:8080/
Username: produkt_marketing
Passwort: P123rodukt



Support Pioneer / Onkyo / Teac

Please contact Sertronics AG if you have a defective Pioneer (except headphones) / Onkyo / Teac product.
https://extranet.sertronics.ch/

Pioneer headphones are sent directly to Thali AG.

If you have any questions regarding operation / installation, please contact:

Telephone support (operating assistance) Pioneer
Deutschland: +49 89 2170 497 97
Montag - Freitag: 10:00 – 12:00 und 13:00 - 17:00 Uhr
France: +33 182881506
Lundi - Vendredi: 10:00 – 12:00 et 13:00 – 17:00
Italia: +39 02 939 1550
Lunedì – Venerdì: 09:00 – 12:00 e 14:00 – 17:00
Online support Pioneer

Telephone support (operating assistance) Onkyo
Deutschland: +49 89 2170 497 98
Montag - Freitag: 10:00 – 12:00 und 13:00 - 17:00 Uhr
France: +33 182881507
Lundi - Vendredi: 10:00 – 12:00 et 13:00 – 17:00
Online support Onkyo

Telephone support (operating assistance) Teac
Deutschland: +49 89 2170 497 99
Montag - Freitag: 10:00 – 12:00 und 13:00 - 17:00 Uhr
France: +33 182881508
Lundi - Vendredi: 10:00 – 12:00 et 13:00 – 17:00
Online support Teac

Support PURE Highway DAB+ Adapter

Technical hotline including installation support is available from the specialist Exclusiv Car HiFi: 0900 00 12 00 - CHF 2.67/min. from fixed network
https://www.pure-highway.ch/index.php/de/wie-installieren