Warranty/service order

Do you have a defective electronic device (except Pioneer, Onkyo, Teac) which you want to register for warranty? Then please fill out the warranty/service order and send it together with the defective device to the address below.

Warranty/service order form (PDF)

Thali AG
Retouren-Abteilung
Industriestrasse 14
6285 Hitzkirch

 

Contact Support

Telephone number: 0900 66 66 60: 0900 66 66 60
The first 3 minutes are free, afterwards CHF 2.01 per minute

E-Mail: support@thali.ch



spare parts

Please write us an email for which device and what kind of spare part you need to spareparts@thali.ch.



Support Pioneer / Onkyo / Teac

Please contact Sertronics AG if you have a defective Pioneer (except headphones) / Onkyo / Teac product.
https://extranet.sertronics.ch/

Pioneer headphones are sent directly to Thali AG.

If you have any questions regarding operation / installation, please contact:

Online support Pioneer

Online support Onkyo

Online support Teac

Support PURE Highway DAB+ Adapter

Technical hotline including installation support is available from the specialist Exclusiv Car HiFi: 0900 00 12 00 - CHF 2.67/min. from fixed network
https://www.pure-highway.ch/index.php/de/wie-installieren

Support Hotline Belkin

0848 000 219
Deutsch: Montag - Freitag 12:00 - 20:00
Français: Lundi - Vendredi 12:00 - 22:00
Italiano: English only 24/7