Warranty/service order

Do you have a defective electronic device (except Pioneer, Onkyo, Teac) which you want to register for warranty? Then please fill out the warranty/service order and send it together with the defective device to the address below.

Warranty/service order form (PDF)

Thali AG
Industriestrasse 14
6285 Hitzkirch


Contact Support

Telephone number: 0900 66 66 60: 0900 66 66 60
The first 3 minutes are free, afterwards CHF 2.01 per minute

E-Mail: support@thali.ch

spare parts

Please write us an email for which device and what kind of spare part you need to spareparts@thali.ch.

Support Pioneer / Onkyo / Teac

Please contact Sertronics AG if you have a defective Pioneer (except headphones) / Onkyo / Teac product.

Pioneer headphones are sent directly to Thali AG.

If you have any questions regarding operation / installation, please contact:

Online support Pioneer

Online support Onkyo

Online support Teac

Support PURE Highway DAB+ Adapter

Technical hotline including installation support is available from the specialist Exclusiv Car HiFi: 0900 00 12 00 - CHF 2.67/min. from fixed network

Support Hotline Belkin

0848 000 219
English: 09:00 - 17:00 Monday - Friday
Deutsch: 08:00 - 20:00 Montag - Freitag
Français: 08:00 - 20:00 Lundi - Vendredi